We ship Monday-Friday; with the exception of holidays.
All products are handmade & made to order.
Standard shipping is 3-5 business days, although we strive to get products to you much faster and almost always do!
Please note that our products are heat-sensitive so products will only be shipped on a day that ensures shortest travel time to you. This is to ensure your order is not sitting in a hot mailing warehouse all weekend.
We have made some accommodations to make shipping things that might melt during the summer more feasible. All packages that contain balms that might melt and are shipped during high heat times will be packed with thermal styrofoam to block out heat rays, and sustain temperature.
If your product does melt or get soft, in spite of the efforts we have made to prevent it, please don't worry! A melted product is not a bad product...We promise.
Leave your product at room temperature for a couple hours or place it in the fridge for a bit and it'll go back to solid. It may look a little different but it will still be the same super nourishing balm. It will still go on easily, sink in quickly and leave your skin feeling hydrated.
Orders are shipped via USPS priority mail.
You will receive and order confirmation following your purchase, and a shipping confirmation upon your order being shipped.
Due to the personal nature of the product we do not accept returns or exchanges. In the event that there is a problem with your order (damaged, or incorrect item) please contact us as soon as possible for a quick resolution using our contact form.